Natalia Santamaría teaches classes in project management and operations management for non-business graduate students. Her research, which focuses on competitive bidding and decision making under competition and uncertainty, has been published in Management Science, Manufacturing & Service Operations Management, and Production and Operations Management. Prior to joining Johnson in 2014, she was an assistant professor in the industrial engineering school at Universidad de Los Andes in Colombia. She earned a BS and an MSc in industrial engineering from Universidad de Los Andes, an MSc in operations research from Rutgers University, and a Ph.D. in supply chain management and operations research from the Pennsylvania State University.
Healthcare Operations ManagementCornell Certificate Program
Healthcare Operations Management (SLNC09)
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$0
How It Works
Format
All Online
Time Commitment
2 months with 3-5 hours of study per week
Learn From Top Minds
Courses are developed by Cornell faculty.
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
Format
All Online
Time Commitment
2 months with 3-5 hours of study per week
Learn From Top Minds
Courses are developed by Cornell faculty.
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
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Faculty Author
Natalia Santamaría
Visiting Senior Lecturer
Cornell SC Johnson College of Business
Visiting Senior Lecturer of Operations Management
Key Course Takeaways
- Identify and quantify the effects of a bottleneck in a fixed process or system and propose strategies to manage bottlenecks
- Analyze a service process with variable levels of demand and recommend improvements to reduce processing and wait times
- Use statistical process control methods to measure the quality of a process and recommend strategies for improvement
- Use the appropriate models and approaches to match levels of inventory with demand

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“eCornell’s online Healthcare Operations Management program provided me a common analysis toolset for my projects and helped me arrange my teamworks more efficiently and effectively.”
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“This program expanded my current role in health care and my confidence! It was easy to fit in the coursework while working full-time. The teaching was great and the assignments were clear.”
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